Extensiv AI Value Estimator

Your labor cost

Loaded hourly labor cost (wages + benefits/overhead)

$/ hr

Your team’s time

Staff hours per month spent running reports & looking things up (typical: 12–60 hrs)

hrs / mo

Your clients’ questions

Client questions your team answers per month (order status, inventory, shipment ETAs; e.g. 15 clients × 20 = 300)

questions

▾Adjust assumptionsAI eliminates 30% · clients self-serve 30% · 8 min each

Share of your team’s lookup time Extensiv AI eliminates30%

Set conservatively. AI answers most lookups instantly, but some questions still need a human.

Share of client questions deflected by self-service30%

Industry self-service resolution averages ~14% (Gartner); we cap this at 50%. Start low; visibility can raise questions before it reduces them.

Time to handle one client question (your estimate)

min

Estimated annual savings

$7,560

$630 per month

staff hours reclaimed / month

0.1

full-time equivalent

Where the savings come from

Team time saved$270/mo

Client self-service$360/mo

Talk to us about Extensiv AI

An estimate based on the figures you enter, not a guarantee. Your results depend on your operation, client mix, and how your team adopts the tool. We’d rather show a conservative number you can trust than an inflated one.

Built on 20 years of real 3PL operational data.

How this is calculated▼

Every number is yours to change. Here’s exactly how the two savings drivers work. No hidden math.

Team time saved

monthly $ = hours spent looking things up × share AI eliminates × loaded labor cost

The “typical 12–60 hrs/month” anchor comes from Extensiv sales calls where operators described time on manual lookups and reporting. Source: Extensiv customer calls.
Under “Adjust assumptions,” the share-eliminated slider defaults to a conservative 30%.

Client self-service

monthly $ = client questions per month × share deflected × handle time × loaded labor cost

Covers the answers Extensiv AI supports today: order status, inventory, shipment ETAs. We ask you for your own volume and handle time rather than assume them.
The deflection slider defaults to 30% and caps at 50%. For context, Gartner found only ~14% of customer-service issues are fully resolved in self-service, a conservative floor, not a promise. Source: Gartner self-service survey.

Labor cost

The $30/hr default is a conservative fully-loaded rate for ops/admin staff, consistent with U.S. BLS compensation data. Adjust to your actual loaded cost. Source: U.S. BLS.

Hours & FTE

Hours reclaimed = team hours saved + client-question hours saved. Full-time equivalent assumes ~173 working hours per month.